Privacy policy

PRIVACY POLICY

Last Updated: June 2026

At Eastman Heritage ("Eastman Heritage," "SleepByEH," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us through our website, https://sleepbyeh.com.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase products, subscribe to our communications, or otherwise interact with us.

1. INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information

When you place an order, submit a form, contact us, or sign up for updates, we may collect:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment-related information
• Order history
• Customer service communications

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on the website
• Referring website information
• Cookie and tracking data

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill orders
• Arrange delivery and installation services
• Provide customer support
• Process warranty claims and returns
• Communicate about purchases and deliveries
• Improve our website and customer experience
• Detect and prevent fraud
• Comply with legal obligations
• Send promotional emails and marketing communications when permitted

3. PAYMENT PROCESSING

Payments made through our website are processed by trusted third-party payment providers. We do not store complete credit card or payment information on our servers.

Payment processors maintain their own privacy and security practices, and we encourage customers to review their policies.

4. SHIPPING, DELIVERY, AND WARRANTY SERVICES

To fulfill orders and provide White Glove Delivery, warranty support, and customer service, we may share necessary customer information with:

• Delivery partners
• Shipping providers
• Warranty service providers
• Installation and logistics partners

Information shared is limited to what is necessary to complete the requested service.

5. EMAIL MARKETING

If you subscribe to our newsletter or promotional communications, we may send updates regarding:

• New products
• Special offers
• Promotions
• Company news

You may unsubscribe at any time by clicking the unsubscribe link included in marketing emails or by contacting us directly.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure marketing effectiveness

Most web browsers allow you to control cookies through browser settings.

Please note that disabling cookies may affect certain website features.

7. INFORMATION SHARING

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers that assist us in operating our business, including:

• Shopify and ecommerce service providers
• Payment processors
• Delivery companies
• Marketing and email service providers
• Website analytics providers

These providers are only permitted to use information as necessary to perform services on our behalf.

8. DATA SECURITY

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

9. DATA RETENTION

We retain personal information for as long as necessary to:

• Fulfill orders
• Provide warranty and customer support services
• Maintain business records
• Comply with legal obligations

When information is no longer required, we will securely delete or anonymize it when reasonably possible.

10. YOUR PRIVACY RIGHTS

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your contact details
• Request deletion of certain information where permitted by law
• Opt out of marketing communications

To submit a request, please contact us using the information below.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

13. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

15. CONTACT US

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Eastman Heritage

Website: https://sleepbyeh.com
Email: info@sleepbyeh.com
Phone: 212-339-3990