Terms of service

TERMS OF SERVICE

Last Updated: June 2026

Welcome to Eastman Heritage ("Eastman Heritage," "SleepByEH," "we," "our," or "us"). These Terms of Service govern your use of our website located at https://sleepbyeh.com and the purchase of products and services offered through our website.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

  1. WEBSITE USE

By using this website, you represent that you are at least the age of majority in your state or jurisdiction or have permission from a parent or legal guardian.

You agree to use this website only for lawful purposes and in accordance with these Terms of Service.

You may not:

• Use the website in violation of any applicable law
• Attempt to gain unauthorized access to our systems
• Interfere with the operation or security of the website
• Submit false or misleading information
• Use the website for fraudulent purposes

  1. PRODUCT INFORMATION

We strive to present product descriptions, specifications, dimensions, images, and pricing as accurately as possible.

However, due to:

• Natural materials
• Handcrafted construction
• Manufacturer updates
• Photography and monitor variations

certain details, colors, textures, finishes, and appearances may vary from what is displayed on the website.

Such variations do not constitute defects.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

  1. PRICING AND AVAILABILITY

All prices displayed on the website are subject to change without notice.

Product availability may change at any time.

We reserve the right to:

• Modify pricing
• Limit quantities
• Refuse orders
• Discontinue products

at our sole discretion.

  1. ORDERS AND PAYMENT

By placing an order, you agree that all information provided is accurate and complete.

Orders are subject to acceptance and availability.

As stated in our policies:

• Orders are payable in full at the time of purchase.
• Changes to finalized orders must be requested within two (2) business days.

After this period, modification requests may not be possible due to production, scheduling, or fulfillment requirements.

  1. DELIVERY SERVICES

Eastman Heritage may offer White Glove Delivery and other delivery services for qualifying purchases.

Delivery services may include:

• Delivery to the room of choice
• Unpacking
• Assembly when necessary
• Removal of packaging materials

Customers are responsible for ensuring that products can be safely delivered to the intended location.

Delivery schedules are estimates and may be affected by factors outside of our control.

  1. INSPECTION OF GOODS

Customers should inspect all items upon delivery.

If damage, defects, or incorrect products are identified, customers should:

• Accept the delivery
• Note the issue on the delivery receipt when possible
• Notify Eastman Heritage within forty-eight (48) hours

Supporting photographs should be provided to assist with claim review.

  1. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, and exchanges are governed by our Refund Policy.

Customers should review the Refund Policy before making a purchase.

Certain items may not be eligible for return, including:

• Custom products
• Personalized items
• Bedding
• Pillows
• Robes
• Towels
• Comforters
• Sale items
• Gift cards

Return eligibility, approval requirements, and refund timelines are described in the Refund Policy.

  1. WARRANTIES

Warranty coverage is governed by our Warranty Policy.

Eastman Heritage stands behind the quality of materials and workmanship of its products.

Warranty eligibility, claim procedures, exclusions, and remedies are detailed in the Warranty Policy.

  1. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

• Logos
• Product descriptions
• Images
• Graphics
• Text
• Website design

is owned by or licensed to Eastman Heritage and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

  1. THIRD-PARTY SERVICES

Our website may contain links to third-party websites, services, or applications.

Eastman Heritage is not responsible for the content, privacy practices, policies, or operations of third-party websites.

Accessing third-party websites is done at your own risk.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Eastman Heritage shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of the website
• Delayed delivery
• Product availability
• Product use
• Service interruptions

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms of Service limits any rights that cannot be limited under applicable law.

  1. INDEMNIFICATION

You agree to indemnify and hold harmless Eastman Heritage, its owners, employees, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from:

• Your use of the website
• Violation of these Terms of Service
• Violation of applicable laws
• Misuse of products purchased through our website

  1. PRIVACY

Your use of the website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect personal information.

  1. CHANGES TO THESE TERMS

We reserve the right to modify these Terms of Service at any time.

Any updates will be posted on this page with a revised "Last Updated" date.

Continued use of the website following changes constitutes acceptance of the updated Terms.

  1. CONTACT US

If you have any questions regarding these Terms of Service, please contact us:

Eastman Heritage
Website: https://sleepbyeh.com
Email: info@sleepbyeh.com
Phone: 212-339-3990