Refund policy

Last Updated: September 26, 2026

At Eastman Heritage (“Company,” “we,” “us,” or “our”), we stand behind the quality of materials and craftsmanship of all our products. This Return, Refund & Warranty Policy governs order modifications, returns, damages, and warranty claims for products purchased on sleepbyeh.com.

By placing an order on our website, you agree to the terms set forth below.

1. Payment Agreement & Order Modifications

  • Payment: Payment in full is required at the time of purchase.

  • Order Changes & Cancellations: Once your order is finalized, any requests to modify or cancel your order must be made within two (2) business days by emailing info@sleepbyeh.com or calling (212) 339-3990.

  • After 2 Business Days: Because handcrafted mattresses, bases, and furniture beds enter custom production, modifications or cancellations requested after two business days may be subject to restocking or material fees.

2. Returns & Eligibility

To start a return, you must contact us at info@sleepbyeh.com. Items sent back to us without first requesting a return authorization will not be accepted.

  • Condition Requirements: To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

  • Return Shipping & Freight Costs: Customers are responsible for return shipping costs. For heavy freight or White Glove items (such as mattresses, beds, and bases), standard return freight charges will be deducted from your final refund amount.

3. Non-Returnable Items & Exceptions

Certain types of items cannot be returned due to hygiene standards, custom fabrication, or clearance terms:

  • Personal Care & Opened Bedding Goods: Comforters, pillows, bed linens, pillow protectors, mattress pads, robes, and towels cannot be returned once opened or used.

  • Custom & Special Orders: Custom-built furniture or non-standard handcrafted mattresses made to customer specifications.

  • Sale Items & Gift Cards: Clearance items, display models, and gift cards are strictly final sale.

4. Freight Quotes, Damages & Issues

It is the customer’s responsibility to inspect all shipments upon receipt.

  • Delivery Quotes (Beds & Bases): Furniture Beds require a White Glove delivery quote prior to dispatch, and seller will contact you with a White Glove delivery quote within 48 hours for Furniture Bases. Delivery quote fees are non-refundable once white-glove transport is dispatched.

  • Damages upon Arrival: If an item arrives defective, damaged, or with manufacturing errors (rips, stains, broken parts, incorrect swatches):

    1. Accept delivery and explicitly note all visible issues on the delivery receipt / Bill of Lading (BOL) before the driver departs.

    2. Contact us within 48 hours at info@sleepbyeh.com or (212) 339-3990.

    3. Submit supporting photographs of damage, tears, discoloration, or stitching issues within 48 hours of delivery so we can evaluate the issue and make it right under our Warranty.

5. Our Warranty & Coverage

Eastman Heritage guarantees and stands behind the quality of materials and workmanship of all products. Consult your sales associate or email info@sleepbyeh.com for specific details regarding your piece(s).

Covered Construction Errors

We will remedy manufacturing and construction errors by replacing or repairing any damaged piece at our expense for:

  • Rips in fabric or stitching due to production defects

  • Stains originating prior to delivery

  • Incorrect fabric swatch resulting from manufacturing errors

  • Broken internal structural parts or frame components

  • Dents, core dips, or protrusions exceeding manufacturing tolerances

Warranty Limitations

Because of our use of natural materials and artisanal craftsmanship, minor variations in texture, wood grain, or color can occur from piece to piece and are natural characteristics, not defects. Warranty coverage does not apply to normal wear and tear, post-delivery neglect, or improper installation.

6. Refunds & Processing

  • Inspection & Notification: We will notify you once we have received and inspected your authorized return, and let you know if the refund was approved.

  • Refund Method: If approved, you will be automatically refunded on your original payment method within 10 business days.

  • Processing Delays: Please note that banking institutions and credit card companies may require additional time to post refunds. If more than 15 business days have passed since your return approval, please contact us at info@sleepbyeh.com.

7. Contact Us

For any return inquiries, damage claims, or warranty support:

  • Phone: (212) 339-3990

  • Email: info@sleepbyeh.com

  • Website: sleepbyeh.com