Shipping policy

At Eastman Heritage (“Company,” “we,” “us,” or “our”), we take pride in delivering handcrafted mattresses, luxury bedding, and furniture directly to your home. This Shipping & Delivery Policy outlines our order processing timelines, delivery options, and customer responsibilities for purchases made on sleepbyeh.com.

1. Delivery Timelines & Methods by Product Category

Payment is due in full at the time of purchase. Shipping and production timelines vary by product line as detailed below:

Comforters & Bedding Accessories (Linens, Pillows, Protectors):

 -Transit Time: 3–5 Business Days (Excludes Alaska & Hawaii).
-Method: Standard Parcel Ground Delivery.

Quickship Mattresses:

-Transit Time: 10–15 Business Days (Shipped direct from factory).
-Method: Factory Direct Parcel / Ground Freight.

Handcrafted Mattresses:

-Transit Time: 10–15 Business Days (Handcrafted items require extra time and White Glove Delivery).
-Method: White Glove In-Home Delivery (Promotional Free Delivery applied at checkout when active).

Furniture Beds:

-Method: Requires a custom
-White Glove Delivery Quote.Action: Please Contact Us Now or call (212) 339-3990 prior to or immediately following order placement for your custom freight quote.

Furniture Bases:

-Method: White Glove Delivery.
-Action: Our customer service team will contact you with a White Glove delivery quote within 48 hours of order placement.

2. White Glove Delivery Terms

For handcrafted mattresses, bases, and furniture requiring White Glove delivery:

-Inclusions: Scheduled delivery to your room of choice, unboxing, basic assembly (if applicable), and removal of all packing materials.

-Delivery Schedule: Deliveries are scheduled Monday through Friday. Notification of your delivery time window will occur the day before or the morning of delivery.

-Delivery Quotes: Custom quotes provided by the seller for furniture beds and bases must be approved prior to final dispatch.

-Customer Access Responsibilities: It is the customer’s responsibility to ensure doorways, stairwells, hallways, and the destination room are clear and able to accommodate the ordered items. Failed deliveries due to physical access restrictions or missed appointments may incur carrier re-consignment fees.

3. Order Modifications & Address Changes

-2-Business-Day Window: Any request to change, update the delivery address, or modify an order must be made within two (2) business days of order finalization by emailing info@sleepbyeh.com or calling (212) 339-3990.

-After 2 Business Days: Modifications requested after two business days may not be possible as items enter production sequencing or carrier scheduling.

4. Freight Damage & Delivery Inspection

-Inspection Rule: It is the customer's responsibility to inspect all items upon receipt.

-If Damages/Issues Are Found: Accept delivery (unless catastrophic outer box destruction occurs) and note all specific issues explicitly on the delivery receipt / Bill of Lading (BOL) before signing.

-48-Hour Notification: Contact us within 48 hours at info@sleepbyeh.com with photographic evidence of the damage, stitching, fabric issues, or packaging defects so we can evaluate and make it right under our Warranty.

5. Geographic Exclusions & Restrictions

-Standard bedding delivery (such as comforters) excludes Alaska and Hawaii.

-Freight items, handcrafted mattresses, and furniture bases cannot be shipped to P.O. Boxes or APO/FPO addresses.